Brief Description

Business Process: 4.2.2.10a Manage Budget Billing

Process Type: Sub Process

Parent Process: 3.4.2. CC&B.Develop Insight and Understanding

Sibling Processes:

•	4.3.1.1 CC&B.Processing Payments

•	4.1.1.4 CC&B.Develop Arrears Procedures

•	4.2.2 CC&B.Batch Billing

•	3.4.1 CC&B.Manage Contacts

•	3.3.2.2 CC&B. Start Non Premise Based Service

•	3.3.2.4 CC&B.Stop Non Premise Based Service

This process describes how Billing impacts the customer on Budget Billing. The customer's current balance is what they think they owe or their monthly payment. The payoff balance is the actual amount owed for all the Account's Service Agreements.

The True Up process and Budget Monitor process may change the Budget amounts. Credit and Collection processes may cancel the budget. The customer may call and make changes to the Budget that will be reflected the next time the Account bills.